From Bottlenecks to Borderless:
How Mandioca Unlocked Scalable Cross-Border Payments with Utila
Mandioca, a global cross-border payments facilitator, eliminated operational constraints and reduced cost volatility by migrating from legacy custody solutions to Utila's institutional MPC wallet platform, enabling seamless international trade for traditional importers and exporters who are not crypto-native.
Utila has been transformational for our business. With our previous provider, we were constantly hitting limits — wallet restrictions, unpredictable fees, and operational friction. Utila removed all of that. We can now create dedicated wallets per client or payment flow, track everything with precision, and scale without worrying about infrastructure or costs. What stood out the most is the partnership. Utila feels like an extension of our team, and the support has been nothing short of exceptional.
About Mandioca:
Global cross-border payments facilitator
Mandioca is a cross-border payments facilitator that connects Latin America to the world, empowering companies to pay and get paid internationally using stablecoins. With offices across the US, El Salvador, Hong Kong, and Colombia, Mandioca serves non-crypto-native importers and exporters who need fast and seamless access to global markets.
The company operates two primary flows: supporting US exporters collecting payments from Latin America, and enabling Latin American importers to pay suppliers across Asia, Europe, and the US. Mandioca’s core mission is to remove the friction from global payments using stablecoins as rails—without exposing users to the complexity of digital asset infrastructure.
The Challenge
Scaling Blocked by Infrastructure Limits
Mandioca’s rapid growth was constrained by fundamental limitations with their previous custody provider that threatened business scalability and profitability:
Volume Differentiation Constraints:
Operating with only one main wallet made it impossible to properly segregate and track transaction flows from different clients, creating operational complexity and accounting challenges that hindered client service quality.
Prohibitive Custody Fees:
Previous custody provider charged high transaction-based fees, which created risk during large-volume transfers. In one case, a large USDT transaction nearly erased their margin due to excessive fee.
Wallet Creation Restrictions:
Limited wallet creation capabilities prevented Mandioca from providing dedicated infrastructure for each client, hampering their ability to scale operations and deliver institutional-grade service to their growing customer base.
Gas Fee Management Inefficiencies:
Requirements to fund gas fees individually for every wallet created significant administrative overhead and operational complexity that slowed transaction processing and client onboarding.
Utila addressed all our needs. It stands out as an affordable package that offers unparalleled functionality. Its user-friendly design and versatility in facilitating batch payments, cross-chain transfers, access to various dApps, and now, Solana support, have proven immensely valuable for us.
The Solution
Purpose-Built Platform for Scalable Cross-border Payments
Mandioca fully migrated to Utila’s digital asset operations platform, gaining a purpose-built wallet infrastructure for scalable, high-volume global payments:
Unlimited Wallet Creation:
With Utila, Mandioca creates a new wallet for every client or transaction flow, enabling clean separation, traceability, and better client service.
Gasless Experience with Sponsor Transfers:
Utila’s sponsor transfers feature eliminated the need to fund gas fees for each wallet individually, drastically simplifying operational overhead.
Seamless API Integration:
Mandioca integrated Utila’s APIs into its internal systems, enabling automated wallet creation and transaction management that powers client-facing operations.
Enhanced Compliance Integration:
Built-in Chainalysis connectivity provides comprehensive transaction monitoring and compliance reporting, essential for serving institutional clients across multiple jurisdictions.
White-Glove Partnership Support:
Utila's responsive customer service and collaborative approach provided Mandioca with dedicated support throughout implementation and ongoing operations.
The Results
Unlocking Efficiency, Control, and Scale
Since moving to Utila, Mandioca has transformed the way it manages cross-border payment operations:
Operational Efficiency:
Instant wallet creation capabilities enable Mandioca to onboard new clients seamlessly and organize transaction flows with precision, supporting both domestic and international payment corridors.
Cost Predictability:
Utila’s transparent and scalable pricing structure eliminated the fee volatility that previously threatened profitability during high-volume periods, enabling sustainable business growth.
Enhanced Financial Controls:
Utila supports Mandioca’s operational infrastructure by providing dedicated profit wallets and comprehensive reporting tools that streamlines monthly, quarterly, and annual accounting reconciliation processes.
Superior Client Experience:
Unique wallet addresses for each client combined with real-time transaction tracking capabilities enable Mandioca to deliver institutional-grade transparency and service to non-crypto-native businesses globally.
Future-Proof Scalability:
Unlimited wallet creation and robust API capabilities position Mandioca to expand operations across new markets and client segments without infrastructure constraints.
Mandioca now processes cross-border payments across multiple continents using Utila as their sole custody solution, maintaining operational flexibility while converting monthly balances to USD for comprehensive risk management.
As a CTO, I’ve worked with many infrastructure providers — and Utila stands out. Their APIs are clean, fast, and easy to integrate. We were able to automate wallet flows instantly, eliminate gas fee management overhead with sponsored transactions, and scale operations without any friction. The integration was seamless, and the support from Utila’s team has been world-class. It’s a developer-first product backed by people who actually care about our success.
Daniel Zapata CTO of Mandioca
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